PixSplit Privacy Policy Technical Support

Introduction

Welcome to PixSplit ("we", "our", or "the App"). We value your privacy and are committed to processing your information lawfully, fairly, and only as necessary. This Privacy Policy explains how we handle your information and the rights you have.

Information We Collect

1. Information You Provide

  • Account details (e.g., nickname, avatar, email or phone number) [if applicable];
  • Feedback, inquiries, and any information you provide when contacting us.

2. Information Generated During Use

  • Device information (model, OS version, device identifiers such as IDFV/Android ID, network type, etc.);
  • Log data (timestamps, feature usage, crash logs, performance metrics);
  • Local media processing details (images/videos you select). By default, media remains on-device and is not uploaded unless you actively choose cloud sync or sharing.

How We Use Information

  • Provide, maintain, and optimize App features and services;
  • Ensure operational security, including authentication, troubleshooting, error and crash analysis;
  • Improve user experience and service quality (e.g., usage analytics with de-identified data where applicable);
  • Communicate with you regarding updates, policy changes, or support;
  • Comply with applicable laws and regulations.

Device & System Permissions

With your explicit consent, we may request the following permissions to enable specific features:

  • Camera: Capture photos or videos for processing;
  • Photos/Library: Read/save images or videos you select;
  • Network: Communicate with servers (e.g., updates, sync, or analytics);
  • Notifications [if applicable]: Send updates or important alerts.

You can manage or revoke permissions in system settings at any time, which may affect related functionality.

Data Storage & Security

  • We implement reasonable safeguards to protect your information from unauthorized access, disclosure, misuse, alteration, or loss;
  • We retain information only for the shortest period necessary to achieve the stated purposes, unless a longer retention is required by law;
  • In case of a security incident, we will notify you and take remedial measures as required by law.

Sharing & Transfers

  • We do not sell your personal information to unrelated third parties;
  • We share or transfer information only with your explicit consent, when required by law/regulators, or when essential to core functionality with adequate safeguards in place;
  • In events such as mergers, acquisitions, or bankruptcy, we will require the new holder to be bound by this Policy or seek your renewed consent.

Your Rights

  • Access, correct, and update your personal information;
  • Withdraw consent or object to certain processing;
  • Delete your account and personal information;
  • Obtain a copy of your data [if applicable].

Please submit requests via the contact methods below. We will process them where legally permitted and once identity can be verified.

Children's Privacy

The App is primarily intended for adults. If you are a minor, please use the App under the consent and guidance of a guardian. If a guardian believes we have collected a minor's information without consent, please contact us.

International Transfers

If cross-border data transfers occur, we will take necessary measures in accordance with applicable laws and ensure the recipient offers comparable protection.

Changes to This Policy

We may update this Policy from time to time. For material changes, we will notify you via in-app notices or announcements. Your continued use of the App constitutes acceptance of the revised Policy.

Contact & Data Deletion

Use the form below to contact us or to request data/account deletion. We typically respond within 15 business days.

Please do not include passwords or sensitive credentials.

Technical Support

For technical assistance with PixSplit, please reach us at pixsplit@gmail.com.

Effective Date

This Policy takes effect on 2025-08-08 and remains in force until updated.